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Projects

API-integrated call centre software

A customer contact centre solution with open APIs that connects calls with customer data and the business’s operational systems.

Challenge

Agents had to switch between the telephony software and several other systems to look up information, which lengthened call handling and made the customer experience inconsistent.

Solution

Fetek built call centre software with call distribution, customer screen-pop on incoming calls, call recording, ticket management and reporting, plus a set of APIs to integrate with CRM, sales systems and the business’s own applications.

Value delivered

  • Customer information shown as soon as a call arrives
  • Seamless integration with CRM and business systems
  • Monitoring and reporting on contact centre performance

Other projects

  • Enterprise

    Customer Relationship Management (CRM)

    A CRM system that manages the full customer life cycle — from leads and sales opportunities to after-sales care.

    • Web
    • Mobile
    • Backend & API
    • Integration

  • Enterprise

    Customer 360 — a complete customer view

    A platform that unifies customer data from many systems into a 360-degree profile for sales, service and marketing.

    • Data Engineering
    • Data Lake & Lakehouse
    • Backend & API
    • Reporting

Let’s start with your challenge

With an experienced team behind us, Fetek is ready to be your trusted technology partner for growth. Tell us about your goals and the challenges you face today.

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